Description

As part of our Educational Workshop Series, ACCNJ will be hosting a Holding Difficult Conversations workshop on May 10, 2024, 8:30 AM at the ACCNJ Offices in Edison.

Course Overview

From time to time, tough conversations are a necessary part of good communication. Knowing how to be both direct and diplomatic is an important skill. This course focuses on the difficult conversations and how to positively address a range of issues and behaviors with coworkers, customers, and other people in the workplace.

Course Outcomes

This communication skills course for diplomatically addressing conflict will:

• Outline sources of three categories of conflict.
• Suggest a framework for holding a difficult conversation.
• Provide participants with examples of diplomatic language.
• Give suggestions for managing a range of reactions.

Associated Construction Contractors of New Jersey will be presenting a four-part series of Educational Workshops for foundational growth. Please see the Events Calendar for additional programs.